How do I Pay? There is nowhere to give my payment details

Answer: All payment information will be found on your quote which will be sent to you within 1 - 4 days of placing your order.

You may pay via

  • Credit card - You will need to ring me to give me your credit card details over the phone. Please do not leave your information on the answering machine or send it in an email. They are security risks.
  • Bank Transfer - from your bank account to Musical Whimsy Pty Ltd’s bank account. Please send me an email to alert me that you have paid.
  • If you are a school or institution, provision of a purchase order number will enable payment on receipt of your order. Only schools and institutions are able to pay by cheque. Credit cards may still be used.
Do I need to pay for postage?

Answer: Yes. Postage is charged at what Australia Post will charge to deliver your parcel to you. No extra packing and handling costs are added to this amount. This cost will be quoted to you before payment is requested.

How do I know my payment has been received?

Answer: You will receive your tracking number for your order, or ultimately, your order itself. So long as you have notified me of your method of payment and have followed through on the  instructions as to how to complete that payment, including notification of direct payments to me, you should receive your order within 3-10 business days of making your payment, depending on bank transfer times and Australia Post timetables. Credit card payments will be quicker than a bank transfer. If you have not received any notifications within 4 days of making your payment, please contact me.

How do I return a product if it is not up to my expectation?

Answer: If the packaging has been damaged, please report it to Australia Post. You will need to take the whole package to them. If the disappointment is with the product ordered, please contact me within 2 weeks of receiving your order. Before your order leaves Cat and the Fiddle Gifts, it is inspected for quality and condition and packed appropriately for shipping. All products are sent in good faith that the image on the website matches what you will receive. I will negotiate replacement or a refund on an individual basis. Return shipping is the responsibility of the buyer and will not usually be covered by Cat and the Fiddle Gifts.

How long will my order take to be delivered?

Answer: Orders could take as little time as 5 business days.  Maybe less with minimal wait times on the variables.

The arrival of your order will depend on these variables:-

  • When it is placed – I don’t usually work on the weekends or West Australian public holidays. Order confirmations will be received within a day. Quotes will be sent out soon after.
  • When you reply to the quote with payment. You will need to monitor your emails after placing an order and act on the quote as quickly as possible.
  • Method of payment. Credit card payments allow processing of the order the same or next day. Direct credit is delayed by bank transfer times, although once received, your order will be dispatched that same business day, if possible, the next if not.
  • Australia Post timetables and whether or not the order is sent by Parcel Post or Express Post.
  • In rare circumstances -Office opening times. I am the only worker and due to unforeseen circumstances may not be available. I will endeavour to do the best I can for you.
I need my order quickly. Is that possible?

Answer: Most times. Please ring me on 0409 889 592 as soon as you have placed your order and we can discuss this. Alternatively, in the special instructions box, ask me to contact you at a certain day/time (please indicate your time zone(EST or WST) when you will be available to take my call). I will endeavour to get your order to you as quickly as possible.

I’m an International enquirer/customer. How is my order processed?

Answer: Basically the same as Australian customers. The only difference will be in the payment method. Payment will be by bank draft in $AUD. Please contact me by email for further negotiations and processes.

Does Cat and the Fiddle Gifts have a physical store with regular working hours where I can go to see and purchase products?

Answer: No. Some music lovers will get to see Cat and the Fiddle Gifts when it is invited to ‘Pop Up’ at music conventions, workshops and courses, mainly in WA. If you are having a gathering of music people or you think that the occasion would suit Cat and the Fiddle Gifts, please contact me to discuss the possibilities.

How many people work at Cat and the Fiddle Gifts?

Answer: Most times, only me (Sue). John may answer the phone occasionally, but the business is owned and operated by me. The ‘Pop Up’ shops will sometimes involve my family – mainly John, and sometimes Diane, Nicky, Neil and Keith. When you speak to me, you will be speaking to the person responsible for choosing, purchasing, selling, processing, packing and sending your order to you. (I’m even responsible for the dusting and sweeping!) Personal attention is guaranteed.

Do you have a shop at Leederville or the Perth Concert Hall in Perth?

Answer: No. The former owner, Liz Morse closed the Leederville shop in approximately 2007. The Perth Concert Hall was taken over by the Concert Hall administration in the next year.  I purchased  the Online Cat and the Fiddle Gifts from Liz Morse in July 2010. Cat and the Fiddle Gifts has been an online only store since about 2008, although the website has been current longer than that. For  those interested in the earlier history, Penny Black first created the store as a ‘Pop up’ shop from her home in Perth, Western Australia when she could not buy a brooch with a 5 line staff. The next owner, Liz Morse, developed it into physical stores (with ornamental cats and other animals) and websites, then closed the physical stores and kept the ‘Pop up’ concept together with the website, concentrating on things musical. That’s how I bought the store. I look forward to growing the store with all gift items musical, tending toward the classical side of music, but willing to consider all things musical.

Sue, the owner, who is she?

Answer: I am an ex Primary school music classroom teacher with 17 years’ experience in the music classroom. I trained as a primary school classroom general teacher. During this time I also  conducted junior bands and was a roadie for the School band. I have sung and been involved in the production side of performances with several local music performance groups and was very involved with younger people. I have enjoyed being involved in different aspects of musical theatre for the last 45 years as a hobby and look forward to many more. Although new to being a  business owner, I have built on my organisational background related to support groups for my children, have a lot of support from John, who owned his own business for 40 years, and am enjoying the challenge of searching for and purchasing music items to appeal to everyone. I enjoy discussing each customer’s needs and wishes and trying to fulfil them. Please take the time to email or call me with any specific needs.